How Can We Help You?

Q : Can I recover my sd card files once I've formatted the card?

Yes you can. Just follow this steps:

  1. Download the software and open it.
  2. Connect the memory card and select the destination folder.
  3. Scan and select the files you want to recover.
  4. Click the Recover button and you're DONE.

Q : Can I recover accidently deleted files from my memory card?

Yes you can. Just follow this steps:

  1. Download the software and open it.
  2. Connect the memory card and select the destination folder.
  3. Scan and select the files you want to recover.
  4. Click the Recover button and you're DONE.

Q : Can I recover lost files from my memory card ?

Yes you can. Just follow this steps:

  1. Download the software and open it.
  2. Connect the memory card and select the destination folder.
  3. Scan and select the files you want to recover.
  4. Click the Recover button and you're DONE.

Q : I have accidentally formatted my memory card. How can I recover the data?

Follow the steps below:

  1. Run the program, and then click on the Start Scan button
  2. Select the memory card drive
  3. The Scan process begins. Once the scanning process is complete a list of file types will be displayed
  4. Click each file type to view the files. Thumbnails will be displayed when you click on the file type.
  5. You can either recover all or select certain files and then click on the Recovery button to recover the files

Q : Windows does not recognize my SD card.What can I do?

  1. First make sure the USB cable is properly connected.
  2. If the cable is properly connected and the sd card is still not recognized try checking the card on a different machine.
  3. If the card is still not recognized, consider purchasing an external card reader which may be able to read the memory card.

Q : Is Card Recovery always possible?

NO. There are hundreds of camera brands and models. It is impractical for us to identify the deletion characteristics of each brand and model of cameras, because some digital cameras use a destructive deletion process. Therefore, our best advice is to free download the trial version to see if your lost files are recoverable .

Q : I accidentally formatted my memory card and all my photos disappeared. Can I recover my Photos?

Most of your photos can be recovered.Most digital cameras do not permanently delete the photos from your memory card when you perform a "format". The photos are still on memory card, they just aren't visible. Unfortunately, many newer cameras are writing "zeros" to every memory location when performing a "format". If your camera is among one of these, your photos can't be recovered.

Q : Why I'm not able to see my camera in the drive list?

It's because the sd card in your camera is not detected by the system as a drive. You need to connect the memory card through a card reader to the system. After connected, just click the ‘refresh' button on the option window.

Q : How can I contact your support team?

Contact our support team via Support

Q : How can I get help?

Please Visit our online help HERE